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Caring for the community
Our team is made up of highly qualified and experienced individuals who are passionate about providing personalized care in an inspiring environment. They take the time to connect with community members and their families because the better they know the residents, the better equipped they are to monitor and positively affect their health, well-being, and safety.
From living options and health services to events and dining, if you have questions, they have answers. Meet the Heartis North Shore team.
The Executive Director/Administrator is responsible for the efficient operations and overall management and direction of the day-to-day functions of the property in accordance with federal, state, and local standards, guidelines, and regulations. They hire, evaluate, coordinate, schedule, and supervise staff in accordance with company policy. The Executive Director/Administrator is also responsible for achieving and maintaining budgeted occupancy; achieving and maintaining budgetary compliance; representing the property to the community and the Corporation; and creating a supportive and enjoyable lifestyle for the residents.
Business Office Director
The Business Office Director is responsible for overseeing the general administration of the human resources and accounting control systems, functions, and procedures for the property.
Director of Sales & Marketing
Through the combination of marketing and sales efforts, the Director of Sales & Marketing is responsible for generating and managing leads to qualify prospects and move them through the admission process for the purpose of achieving budgeted occupancy targets. With assistance, they develop the property’s marketing, public relations, and advertising programs to establish a growing base of referral sources, and to promote the programs provided by the property. They must also maintain a thorough knowledge of the property’s products and services to effectively and accurately represent the property to referral sources and prospects by spending the majority of the workweek marketing and selling outside of the community.
Vibrant Life Director
The Vibrant Life Director is responsible for organizing, planning, facilitating, and directing the overall operations of the Vibrant Life Department in accordance with current standards, guidelines and regulations, company policies and procedures, and as may be directed by the Executive Director. They ensure that an ongoing program of activities is designed to meet, in accordance with the assessment, the interests and the physical, mental, and psychological well-being of each resident.
Building Services Director
The Building Services Director is responsible for planning, organizing, developing, and directing the general operating maintenance, repair, and housekeeping of the property and its physical plant to maintain proper operations of the property. They oversee the general operations of the maintenance and housekeeping departments to ensure that the property is maintained in a safe, clean, and comfortable manner.
Culinary Services Director
The Culinary Services Director is responsible for planning, organizing, developing, and directing the overall operations of the Culinary Department in accordance with current standards, guidelines, and regulations governing our property, and as may be directed by the Executive Director. They ensure that quality nutritional services are provided on a daily basis and that the department is maintained in a clean, safe, and sanitary manner.
Resident Care Director
In communities with assisted living, the Resident Care Director is responsible for coordinating resident care in order to ensure the residents remain as independent as possible for as long as possible. They assist the resident and his or her family in maintaining the physical and emotional health of the individual. They also liaison with hospital personnel, physicians, community organizations, and other health-related service agencies to provide care to the residents.
Generations Program Director
The Generations Program Director is responsible for coordination of all clinical, programming, and staffing aspects of the community Generations/Memory Care Program. This includes pre-admission assessments and decision-making, resident programming, staffing, and staff training and supervision. They assist the resident and his or her family in maintaining the physical and emotional health of the individual. They also liaison with hospital personnel, physicians, community organizations (to include the local Alzheimer’s Association Chapter), and other health-related service agencies to provide care to the residents.