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Caring for the community


Our team is made up of highly qualified and experienced individuals who are passionate about providing personalized care in an inspiring environment. They take the time to connect with community members and their families because the better they know the residents, the better equipped they are to monitor and positively affect their health, well-being and safety.

From living options and health services to events and dining, if you have questions, they have answers.

Meet the team

Suwanee Kristen Bidaman, Business Office Director

Kristen Bidaman, Executive Director

Kristen brings over 28 years of combined professional experience in business administration, human resources, marketing and corporate accounting to her position as executive director. Prior to joining our Heartis family, Kristen was CFO/partner at an Atlanta-based marketing agency serving Fortune 500 clients. Her favorite part of senior living is connecting with the residents, families and her team. Kristen enjoys spending time with her family and traveling.

Suwanee Jessica Ingram, Vibrant Life Director

Jessica Ingram, Vibrant Life® Director

Jessica has worked in the senior living field for over six years. Originally from Memphis, Jessica graduated from the University of Memphis with a bachelor’s degree in health care administration. Her passion for working with seniors springs from her experience taking care of her grandparents over the years. Jessica’s favorite part of her role is the opportunity to be inspired every day by learning, creating vibrant activities, and sharing moments to remember at Heartis Suwanee. She is thankful for her Vibrant Life® team and their continued work in programming for the residents. Each day, Jessica feels fulfilled by making someone’s day brighter!

Suwanee Venus Swann, Director of Sales and Marketing

Venus Swann, Director of Sales and Marketing

Venus has three years of senior living experience and a 12-year background in the hotel industry. Venus is a high-performing Sales and Account manager, and her leadership skills enable her to develop and motivate employees to perform at their best. She is focused on creating an optimal client experience and environment, developing and maintaining partnerships with internal and external clients and vendors, and quickly and creatively resolving any challenges to ensure the satisfaction and support of the Heartis Suwanee community.

Suwanee Chawn Felix, Generations Program Director

Chawn Felix, Generations Program Director

Chawn has worked in health care for over 20 years, including as a paramedic in the U.S. Army and as a nurse technician at a VA Medical Center. Though he retired from military service in 2017, Chawn began a second career in assisted living and memory care in 2011 that continues to this day. What began as a second job as a med tech led to roles as Resident Care coordinator and then Resident Care director. To his current role as Generations Program director at Heartis Suwanee, Chawn brings a strong commitment to service and a genuine passion for helping others. This dedication springs from a deep-rooted commitment to family and a desire to make everyone feel welcomed and accepted. Chawn also has great interest and experience in artistic expression, which he uses to help enrich the lives of our residents. His goal each day is to provide Heartis Suwanee residents with purposeful opportunities for inspiration.